Administer Microsoft 365, manage IT assets, perform routine data backups, and oversee server operations.

Install, upgrade, and maintain corporate computers, peripherals, and mobile devices.

Provide daily technical support for IT infrastructure and assist in the rollout of IT projects involving hardware and related appliances;

Administer Microsoft 365, manage IT assets, perform routine data backups, and oversee server operations;

Install, upgrade, and maintain corporate computers, peripherals, and mobile devices in accordance with company standards;

Deliver end-user support and resolve technical issues across various locations, including offices, retail shops, and warehouses;

Contribute to IT-related projects and initiatives supporting office, retail, and audit requirements;

Maintain stable working hours with minimal overtime;

Offer flexibility for remote work;

Provide weekend standby (on-call) support on a rotating basis.

Higher Diploma in Information Technology or a related discipline;

Minimum 2 years of experience in IT support or IT operations, preferably within the FMCG retail industry;

Proven hands-on experience in Microsoft 365 administration;

Solid understanding of Microsoft Active Directory, Windows Server, VMware, and backup systems;

Familiarity with core networking technologies including TCP/IP, LAN/WAN, VPN, access points, switches, firewalls, and general network security;

Experience with Firewall Security, Mobile Device Management (MDM), and IT Service Management (ITSM) is an advantage;

Experience with POS systems is a strong plus.