Job Seeker

• Document Management System.
• Disaster Recovery Planning.
• Lotus Notes Mail Admin.  & Technical Support.
• IT Operational Management.
• Experience in Customer Relations.
• Helpdesk Call Handling Technique.
• Site Preparation Experience.

IT helpdesk, support services and computer room operation.

Seconded to our clients of public sector to perform the followings:

• To supervise and manage the provision of Helpdesk services and a team of six to eight Helpdesk staff;
• To manage the computer room operation;
• To give technical guidance to Helpdesk team members in diagnosing PC hardware and software problems and provide practical solutions;
• To provide user support for general office automation systems;
• To monitor network administration and operation and assist in system administration work of the computer network;
• To identify and analyze recurrent problems and faults in IT applications and recommend remedial measures;
• To assist in planning and implementation of system upgrade and office relocation projects;
• To compile statistical reports on Helpdesk services;
• To prepare duty roster and assist in handling personnel matters of Helpdesk team;
• To provide personal training and demonstration to senior rank end-users on various systems.
   

• Degree holder in Computer Science or related discipline;
• Minimum 10 years post-qualification IT experience with at least 7 years of experience in similar capacity;
• Preferably have eight years of experience in a supervisory position in the helpdesk services, managing not less than five staff.
• Experience in providing user support to OpenText eDocs Document Management is a definite advantage.
  
   

Interested parties please send detailed resume with present/expected salary to HR Department.

Address: Room 1202, 12/F, Harcourt House, 39 Gloucester Road, Wanchai, Hong Kong.

Tel: 2838-6813

Fax: 2838-6776

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strictest confidence and handled confidentially by authorized personnel for recruitment-related purposes within the Group. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.