• Web Hosting, Design and Maintenance.
• Client Service.
• Experience in Customer Relations.
• Helpdesk Call Handling Technique.

Provide technical support and helpdesk services on funding applications for the "IT Innovation Lab in Schools" Programme.  Needs to communicate and collaborate with the school community.
 

Seconded to our clients of public sector to perform the followings:

• Answer both technical and general queries from schools, provide helpdesk support on funding applications, and provide professional advices to all publicly-funded schools to assist them in organising and conducting IT-related extra-curricular activities (ECAs), such as activity design, procurement of hardware, software/ cloud services to implement the ECAs, and training courses, etc.
• Coordinate with schools and provide assistance to them in submitting funding applications (including the pre-application vetting), annual reports and financial reports.
• Coordinate inter-schools ECAs, conduct school surveys, support promotion activities, and pay visits to schools if necessary.
• Conduct research/study and evaluate hardware/software/professional services related to the organisation of IT-related ECAs in schools.
• Work with other technical support teams to maintain the web content of the thematic portal and various e-Forms.
• Any other duties assigned by the supervisors.

• Degree holder in Computer Science or related discipline;
• Minimum 4 years post-qualification IT experience with at least 1 years of experience in similar capacity.
• Sound experience in providing customer services and supports, helpdesk supports on funding applications and consultancy services.
• Experience in handling of funding application is preferable.
• Rich knowledge of information technology.
• Good knowledge of emerging technologies (such as artificial intelligence, cloud services, big data, Internet of Things, augmented reality, virtual reality, robotics building/coding, etc.) is preferable.
• Experience in website content management and updating, and development of e-Forms, is preferable.
• Experience in organising events (such as exhibitions, seminars, etc.) and providing event supports is preferable.
• Good command of written and spoken Chinese and English.
• Good communication and interpersonal skills.
   

 Interested parties please send detailed resume with present/expected salary to HR Department.

Address: Room 1202, 12/F, Harcourt House, 39 Gloucester Road, Wanchai, Hong Kong.

Tel: 2838-6813

Fax: 2838-6776

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strictest confidence and handled confidentially by authorized personnel for recruitment-related purposes within the Group. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.