• Enterprise Resource Planning System.
• Helpdesk Call Handling Technique.
• IT Service/ Outsourcing Management.
• Tender Preparation and Administration.

Responsible for system data updates on contracts, personnel, assets, etc and provide support to the usage of various management platform.

Seconded to our clients of public sector to perform the followings:

• To provide end-user computing support services including product evaluation, trouble shooting and help-desk functions for department developed system, such as  CCeP-JM, PMSMC, CCeP-Cert, NSR system, Client Portal, AMS, DOSS and SAP.
• To develop course materials and conduct user training of the developed office systems.
• To assist in preparing project reports for department developed office system.
• To assist tender preparation and administration.
• To conduct programs testing, system testing and user acceptance.
• Analyze, design and implement templates for projects setup, contract maintenance, personnel information update and asset information;
• Assist to implement projects, manage vendors, conduct User Acceptance Tests and ensure handover of completed projects with proper documentations;
• Manage incident of system issues, deploy security patches, prepare incident reports, escalate to relevant parties promptly and follow through the case/incidents;
• Ensure compliance to application, network and security policies, processes and standards;
• Collaborate with other teams in department to support users project initiatives;
• Forecast and monitors system capacity against projected growth and recommends solutions;
• Monitor and troubleshoot system performance and make required improvement to ensure high availability and optimal use of systems;
• Carry out site preparation work, coordinate with relevant parties, monitor progress and participate in site/equipment acceptance;
• Carry out housekeeping and maintenance activities, prepare administrative statistics and management reporting;
• Provide application support and perform compatibility tests on new web services and mobile application.
   

• Diploma or Degree Holder in Computer Science, or equivalent;
• At least 6 years of experience in similar capacity.
• Minimum 3 years working experience in CCeP-JM & PMSMC system.
• At least 6-year hands on working experience in Enterprise Resources Planning system;
• Solid experience in procurement of computer hardware, software and services;
• Knowledge of script programming in Windows Server, Mac OS X and Linux, mobile development and application support.
• Good planning, organization, communication and interpersonal skills.
  
  
  
  
  
   

Interested parties please send detailed resume with present/expected salary to HR Department.

Address: Room 1202, 12/F, Harcourt House, 39 Gloucester Road, Wanchai, Hong Kong.

Tel: 2838-6813

Fax: 2838-6776

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strictest confidence and handled confidentially by authorized personnel for recruitment-related purposes within the Group. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.