• HTML version before HTML5.
• Helpdesk Call Handling Technique.

The Training Calendar System (TCS) is a platform for disseminating information on training activities, and allowing online enrolment and automatic updating of Continuing Professional Development (CPD) records onto teacher's profile stored in a web-based system called e-Services Portal.  Training Administration System (TAS) has similar features as the TCS for department staff and school teachers.  TCS interfaces with e-Services Portal and One-stop Portal for various educational purposes, such as compilation of teacher statistics and to acquire professional developmental information of teachers.

Seconded to our clients of public sector to perform the followings:

• To man the frontline helpdesk supporting users in using the e-Services Portal; Teacher Information Management Application (TIM), Teacher Calendar System (TCS), Training Administration System (TAS), One-stop Portal (T-surf24/7), Teacher Registration e-Application System, and any other information systems as required by the supervisors.
• To assist in account management for systems's users.
• To conduct briefing sessions for users on using the e-Services Portal, TCS and TAS.
• To provide training for EDB staff on using the TIM.
• To draft user guidelines, manuals and other system-related documents for e-Services Portal, TIM, TCS, TAS and One-stop Portal (T-surf24/7).
• To liaise with school personnel and teachers, as well as course organisers for data clarification.
• To assist in the maintenance of the e-Services Portal, TIM, TCS, TAS, One-stop Portal (T-surf24/7), Teacher Registration e-Application System, and any other information systems as required by the supervisors.
• To render support in system enhancements, including to conduct the feasibility study, Systems Analysis and Design (SA&D) and User Acceptance Test (UAT).
• To provide support in extracting the teacher data from TIM, TCS and TAS, and analysing the data in accordance with prescribed criteria.
• To investigate, log and coordinate with technical team to ensure efficient logistics and support related to the system.
• To perform any other tasks as required by the supervisors.

• Diploma or Degree Holder in Computer Science, or equivalent;
• Minimum 5 years post-qualification IT experience with at least 5 years of experience in similar capacity.
• Must have at least five years' post-qualification experience in the control and operation of computer systems such as Windows or helpdesk/computer network operation.  
• Proficient in system support or application development using programming languages and various support/development tools/environments such as HTML or SQL.  Proficient knowledge of Microsoft Excel is also required.
• Possess good communication skills and language ability in English and Chinese to provide telephone hotline services, good inter-personal skills, ability for teamwork, and ability to work under pressure.  
• Should also be patient and polite.
  
  
  
   

Interested parties please send detailed resume with present/expected salary to HR Department.

Address: Room 1202, 12/F, Harcourt House, 39 Gloucester Road, Wanchai, Hong Kong.

Tel: 2838-6813

Fax: 2838-6776

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strictest confidence and handled confidentially by authorized personnel for recruitment-related purposes within the Group. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.