• Adobe Photoshop.
• Video Conference Technology.
• Coordination
• Experience in Customer Relations.

1. Assist to handle daily support tickets over telephone, email and instant messaging over usage enquiries of various corporate systems.
2. Obtain feedback from users and troubleshoot online meeting issues in view of improving service level.
   
    

Seconded to our clients of public sector to perform the followings:

• Assist users to log in, configuring, operate and maintenance various application systems;
• Monitor and record issues and founding in issue tracking system;
• To provide end-user computing support services including product evaluation, trouble shooting and help-desk functions for department developed system, such as Location Based System, Position and Posting Enquiry system, E-survey, SAP & Client portal system.
• Identify issues and escalate to supervisor and relevant support teams;
• To ensure project deliverables to be on time and meet quality standard;
• To evaluate and inspect/review hardware, software, and prepare technical proposals of IT equipment and services; and
• To perform other IT services or tasks as assigned by supervisor.
  
   

• Bachelor degree or above in Information Technology / Computer Science or related discipline;
• At least 3 years of experience in similar capacity;
• At least 18 months solid experience in Lotus Notes Admin, Department Portal, e-leave & network support.
• At least 18 months in management and support of department system & services such as CCS, NSR, ECAS, DOSS & SLA Management.
• Experience on roles requiring frequent communication is preferred.
• Experience in supporting web portal login and content management system is an advantage.
• Strong commitment to deadline and delivering high quality work.
• Creative, analytical, self-initiative, responsible and well-organized.
• Good team player, proactive communication with his / her teammates.
• Good communication skills in English and Cantonese.
• Good interpersonal relationship and emotion management.
  
   

Interested parties please send detailed resume with present/expected salary to HR Department.

Address: Room 1202, 12/F, Harcourt House, 39 Gloucester Road, Wanchai, Hong Kong.

Tel: 2838-6813

Fax: 2838-6776

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strictest confidence and handled confidentially by authorized personnel for recruitment-related purposes within the Group. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.