• Mobile / Wireless Communication.
• IT Operational Management.
• Windows 7/8/10.
• Helpdesk Call Handling Technique.

Support for equipment setup (e.g. mobile tablets, IP desk phone, computers with softphone and devices assigned etc.) and helpdesk support for the Departmental Data Collection Platform, Fieldwork Management System, Telephony System and related supporting systems.
 

Seconded to our clients of public sector to perform the followings:

• To assist in setting up and testing equipment;
• To assist in equipment installation, relocation and preparation; 
• To provide first line helpdesk service to end users and perform helpdesk activities and carry out on-site problem diagnosis according to the defined procedures/guidelines;
• To coordinate with contractors and in-house staff to support computer systems and infrastructure;
• To report progress regularly on tasks assigned;
• Other duties as may be required;
• Candidate(s) may be required to travel to department's sub-offices to provide technical support; and
• Candidate(s) are required to work on shift system (during 08:45-22:00).
   

• Degree Holder in Computer Science, or equivalent;
• At least 3 years of experience in similar capacity.
• To have solid working experience in the following areas:
  • IT operational management;
  • Mobile device; 
  • Microsoft Windows; and
  • Helpdesk call handling technique.
• Priority will be given to candidates with experience in the following areas:
  • Experience in Website Administration;
  • Experience in Customer Relations.
    
    
     

Interested parties please send detailed resume with present/expected salary to HR Department.

Address: Room 1202, 12/F, Harcourt House, 39 Gloucester Road, Wanchai, Hong Kong.

Tel: 2838-6813

Fax: 2838-6776

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strictest confidence and handled confidentially by authorized personnel for recruitment-related purposes within the Group. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.