• Anti-Virus Technology.
• Confidential Mail System.
• Departmental Portal.
• e-Leave.
• Lotus Notes Mail Admin. & Technical Support.
• Office Automation.
• PC LAN Support.
• Video Conference Technology.
• Windows 7/8/10.
• Wireless and Mobile.
• Wireless/mobile Email solution.
• Helpdesk Call Handling Technique.
• Coordination.
• Helpdesk Call Handling Technique.
• IT Service Management.

General IT support to department User and IT Management Unit (ITMU) desktop system.

Seconded to our clients of public sector to perform the followings:

• To perform IT helpdesk front line support;
• To provide on-going system/ network maintenance support and system administration tasks in the in-house Helpdesk support team;
• To support end user for their PC and mobile device (notebook, mobile phone and etc.) operation: systems, hardware, applications. Email, video conferencing and other peripherals issues;
• To assist or train end users on how to operate PCs, including OS and other common desktop applications;
• To support maintenance of desktop PCs, patches, updates, etc;
• To prepare clone image for desktop PCs and set up new PC using clone image;
• To work with internal and external IT system owners to solve technical issues;
• To operate and support Symantec Management Platform (formerly known as Symantec Altiris), Document Management Platform (formerly known as FileCloud) and helpdesk support system (ManageEngine ServiceDesk Plus);
• To coordinate and manage the progress of various tasks with other Helpdesk staff;
• To provide support in-house assets management system.
   

• Diploma or Degree Holder in Computer Science, or equivalent;
• Minimum 5 years post-qualification IT experience with at least 5 years of experience in similar capacity;
• 5 years' or above helpdesk support experience in sizeable company.
• Solid trouble-shooting skills for both software and hardware.
• Good knowledge of Software (iOS, Windows 10, Offices 2016, ManageEngine ServiceDesk, FileCloud, Symantec Altiris), PC desktop/notebook/iOS mobile device, and peripheral such as printer, scanner.
• Good knowledge of PC setup and image cloning.
• Good Knowledge of PC email software (Lotus Notes, CMSG), mobile email (including MCMS).
• Good communication skill and telephone manner.

Interested parties please send detailed resume with present/expected salary to HR Department.

Address: Room 1202, 12/F, Harcourt House, 39 Gloucester Road, Wanchai, Hong Kong.

Tel: 2838-6813

Fax: 2838-6776

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strictest confidence and handled confidentially by authorized personnel for recruitment-related purposes within the Group. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.