• Document Management System.
• Endpoint Security Solutions.
• Helpdesk Call Handling Technique.
• Negotiation.

IT helpdesk and system support services.

Seconded to our clients of public sector to perform the followings:

• To provide telephone and on-site helpdesk services to end-users, and trouble-shoot problems on PCs and computer equipment;
• To assist in setting up Video Conference System for remote court hearing;
• To assist in diagnosing PC hardware and software problems, providing solutions and arranging for follow-up action with vendors as appropriate;
• To provide user support for general office automation systems (e.g. Lotus Notes, Outlook, Confidential Mail, iNotes, Windows 10, MS Office, Internet Explorer, Chrome) and dedicated system (OpenText eDocs Document Management System);
• To assist in testing new hardware and software products;
• To assist in system administration work of the computer network, monitoring performance of major systems, and backing up of servers and computer systems;
• To perform any other computer-related and administrative duties assigned by senior officers.
   

• Degree holder in Computer Science or related discipline;
• Minimum 5 years post-qualification IT experience with at least 3 years of experience in similar capacity.
• Experience in providing user support to OpenText eDocs Document Management is a definite advantage.
• To install PC hardware (e.g. PC, printer, RAM, hard disk, DVD drive, Chinese inputting device, sound card, etc.) and software, and set up multi-media equipment at various offices of the Department;
• There may be occasions that the successful candidate will be asked to perform duties during weekends.
• It is required to render on site support services at user offices scattered in various locations of Kowloon and Hong Kong Island.
   

Interested parties please send detailed resume with present/expected salary to HR Department.

Address: Room 1202, 12/F, Harcourt House, 39 Gloucester Road, Wanchai, Hong Kong.

Tel: 2838-6813

Fax: 2838-6776

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strictest confidence and handled confidentially by authorized personnel for recruitment-related purposes within the Group. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.