• Confidential Mail System.
• Infrastructure.
• Internet/ Intranet.
• IT Security.
• Lotus Notes Mail Admin. & Technical Support.
• PC LAN Support.
• Helpdesk Call Handling Technique.
• IT Service Management.

Management and provision of technical support of service requests, incidents / problems resolution and IT inventory in the Helpdesk of the department.

 

Seconded to our clients of public sector to perform the followings:

• Act the role of Helpdesk Manager to lead a team of technical support staff to provide helpdesk services to the users.  
• Provide technical support services to VIP users.  
• To handle end user queries, problem investigations, requests and deployment of IT facilities, and technical and installation support;
• To lead a team for provision of technical support services to users in the department;
• To lead a team for provision of technical support services to users of Video Conference System;
• To lead a team for provision of technical support services to mobile device users;
• To channel problems and enquiries to appropriate applications and IT infrastructure teams or escalating to proper levels for resolution when necessary;
• To arrange the deployment of IT facilities, configuration, and provision of IT support to the users;
• To maintain contents of some websites;
• To manage and coordinate with users, technical teams and third parties to conduct the maintenance service; 
• To maintain and control the IT inventory and to arrange the disposal of obsolete equipment;
• To assist and coordinate the rollout of projects in relation to the platform/environment of desktop or mobile devices, e.g. PC OS upgrade, Notes upgrade, iPad deployment, etc.; and
• To carry out duties assigned by the supervisor.
  
  
  
  
  
   

• Degree holder in Computer Science or related discipline;
• Minimum 8 years post-qualification IT experience with at least 2 years of experience in similar capacity;
• Solid and strong IT technical background with experience on supporting and managing office automation areas. 

Interested parties please send detailed resume with present/expected salary to HR Department.

Address: Room 1202, 12/F, Harcourt House, 39 Gloucester Road, Wanchai, Hong Kong.

Tel: 2838-6813

Fax: 2838-6776

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strictest confidence and handled confidentially by authorized personnel for recruitment-related purposes within the Group. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.