• Endpoint Security Solutions.
• Office Automation.
• Helpdesk Call Handling Technique.

To provide IT helpdesk support service and on-site support service on IT applications and IT infrastructure.

Seconded to our clients of public sector to providing helpdesk support service and on-site support service on IT applications and IT infrastructure that include, but not limited to, the followings:

• Answer queries and handle problems raised by end users and perform on-site trouble shooting, and fixing problems, and notifying end user on service interruption whenever appropriate;
• Contact, co-ordinate and collaborate with Information Technology Management Unit (ITMU) technical support staff of department to solve the problem in case it is still unresolved after carrying out on-site investigations, and to take appropriate follow-up actions to ensure that the problem shall be resolved within the shortest reasonable time frame;
• Escalate unresolved problems to relevant parties;
• Coordinate problem reporting and keep track of the progress by updating the latest status of resolved and unresolved problems to end users, following up with end users; and
• Carry out any other duties as assigned. 

• High Diploma or Degree Holder in Computer Science, or equivalent;
• Minimum 2 years post-qualification IT experience with at least 2 years of experience in similar capacity.
• Must have working experience in providing on-site support service on system applications and IT infrastructure to end users.
• Good communication and skills;
• Good command of Chinese and English;
• Self-motivated, independent, diligent, polite, pro-active, fast-learning and good team player;
• Working at the remote correctional facilities for provision of support services as and when required.

Interested parties please send detailed resume with present/expected salary to HR Department.

Address: Room 1202, 12/F, Harcourt House, 39 Gloucester Road, Wanchai, Hong Kong.

Tel: 2838-6813

Fax: 2838-6776

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strictest confidence and handled confidentially by authorized personnel for recruitment-related purposes within the Group. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.