• Office Automation
• Windows 7/8/10
• Helpdesk Call Handling Technique
• Moderate Exposure of Putonghua in Work
   

To provide telephone support services, namely IT Help Line, to handle the IT technical and other related enquiries

Seconded to our clients of public sector to perform the followings:

• providing first line IT technical support to facilitate system access;
• answering queries on the IT technical requirements and IT functions usage;
• referring the unresolved queries and problems to the IT technical support team for follow-up actions;
• diverting/referring the calls related to business matters to the general help line;
• ensuring that the calls are followed up properly with fault diagnosis and resolutions and keeping track of the progress; and
• returning calls to the callers, as appropriate, to update the progress or provide resolution.
• managing a knowledge base of frequently asked questions ("FAQs") with reference to the enquiries and providing updates on the FAQs;
• conducting regression/ compatibility tests upon updates of programs, operating systems and/or browsers;
• preparing training materials and providing basic training on the use of IT systems

• Degree Holder in Computer Science, or equivalent.
• Minimum 0 years post-qualification IT experience with at least 5 years of experience in similar capacity.

Priority will be given to candidates who possess the following requirement(s):
Good knowledge in network products (NET) including switches, routers, security appliances and network
management tools
 

Interested parties please send detailed resume with present/expected salary to HR Department.

Address: Room 1202, 12/F, Harcourt House, 39 Gloucester Road, Wanchai, Hong Kong.

Tel: 2838-6813

Fax: 2838-6776

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strictest confidence and handled confidentially by authorized personnel for recruitment-related purposes within the Group. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.