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Junior Programmer
Reference Number
BD_202610_JP20
- Production Database Support
- Project Management and Issue Tracking System
- Project Management and Issue Tracking System
The IT Helpdesk Support role is responsible for providing timely and effective assistance to users in resolving application-related issues. Key responsibilities include:
1. Receiving and processing user reports of issues
2. Conducting initial troubleshooting and diagnosis to identify root causes
3. Providing prompt and accurate solutions to user enquiries
4. Escalating complex issues to relevant stakeholders, such as developers and business analysts, for further investigation and resolution
5. Maintaining open communication with users throughout the issue resolution process, providing regular updates on progress and ensuring that issues are resolved in a satisfactory and timely manner
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EDPS Systems Limited EDPS 電腦系統有限公司 EA Licence No. 82149
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