• System & Infrastructure Support
• Projects & Cloud Management
• Experience with hotel systems

About Us:

In response to strategic business needs and expansion, EDPS Executive is an additional executive arm of EDPS (EA License No. 78592). Founded in 1974, EDPS stands as the premier provider of IT contract staffing solutions in Hong Kong, boasting a long-standing history and esteemed reputation. We are privileged to have been chosen by the Government of HKSAR as one of the largest and most enduring suppliers of IT contract staffing services for nearly 50 years. For more information, please visit our website at www.edps.com.hk.

About the Role:
The MIS Officer is responsible for supporting the daily operations of the club and hotel's information technology systems. This includes ensuring the stable operation of all IT infrastructure, supporting hotel staff in system usage, and assisting with network, software, hardware, and system security across all departments. The role also supports guest-facing technology such as Wi-Fi, IPTV, and business centre services to ensure high service quality.

1. System & Infrastructure Support

• Maintain, troubleshoot, and support all IT systems including PMS (e.g. Opera Cloud), POS (e.g. Simphony), TMS, CRM, HRMS.
• Monitor and maintain server, cloud, and virtualization infrastructure including VMware vSphere, cloud platforms (e.g., Microsoft 365, Azure), firewalls, switches, and Wi-Fi.
• Provide first-line support for desktop systems, printers, IP phones, and mobile devices.

2. User & Operational Support

• Handle daily IT support requests from hotel departments (front office, F&B, housekeeping, sales, etc.).
• Set up and manage user accounts, access rights, and permissions via Active Directory.
• Provide IT orientation and training to new staff when required.

3. Security & Compliance

• Enforce cybersecurity policies and ensure endpoint protection (e.g. antivirus, patch updates).
• Ensure data backups are running properly (e.g. Veeam, NAS, cloud) and regularly test recovery processes.
• Work with vendors and MIS to maintain IT compliance with hotel and data protection standards.

4. Project & Cloud Support

• Assist in the deployment and testing of new systems, software, cloud integrations, and hotel technology projects.
• Support UAT (User Acceptance Testing) and go-live activities of IT-related systems.
• Manage and monitor resources hosted in cloud platforms such as Microsoft 365, Azure, or AWS.
• Document IT processes, network diagrams, and system inventories.

5. Guest-Facing Technology

• Support IPTV, guest Wi-Fi, digital signage, and other in-room technology.
• Respond to guest complaints or inquiries related to internet or business center IT usage.

Education & Experience

• Diploma or Degree in Information Technology, Computer Science, or related field.
• At least 3 years of IT support experience, preferably in a hospitality environment.

Skills

• Proficient in VMware vSphere/ESXi, virtualization technologies, and basic VM management.
• Familiar with Microsoft 365, Azure, or other cloud-based environments.
• Solid understanding of Windows Server, Active Directory, networking (TCP/IP, VLAN, DNS/DHCP).
• Experience with hotel systems (Opera Cloud, Simphony, PABX, IPTV) is an advantage.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work independently and as part of a team.

Other

• May require working in shifts or after-hours support based on operational needs.
• Familiar with data privacy and IT security best practices in hospitality.

Preferred Qualifications

• Certifications such as:
• VMware VCP, Microsoft Azure Fundamentals, Microsoft 365 Certified,
• CCNA, or Microsoft MCP/MCSA.
• Experience in supporting Cisco Meraki, Sophos, or Fortinet networks.
   

Salary:
Salary will be commensurate with qualifications and experience.

Application:

Please submit your resume along with your current and expected salary. Personal data collected will be treated confidentially for recruitment purposes. Candidates not invited for an interview within six weeks may consider their applications unsuccessful.

Equal Opportunity Employer:

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be handled confidentially by authorized personnel for recruitment-related purposes.

Address:

Room 1202, 12/F, Harcourt House, 39 Gloucester Road, Wanchai, Hong Kong.